Uploading from the phone
When verification is requested, photograph a valid ID or passport with the phone camera and upload it from the verification section of the app. Proof of address may be requested.
The video call
The review may include a video call on the same phone, with the outcome within 5 working days.
Timing
| Stage | Time |
|---|---|
| Document review | up to 72 hours |
| Video call outcome | up to 5 working days |
A photo tip
Good light and full edges reduce rejections; the name matches your account details.