Describe the problem from the app
When the Coldbet app misbehaves - a freeze on login, a cashier error, or a round that did not count - take a screenshot showing the message and its time, and note the app version and your phone’s system.
Send it to support
Open the in-app chat and attach your account number, the transaction ID and the screenshot. A precise description of the steps before the glitch speeds up the fix considerably.
Deadline and escalation
Coldbet support commits to a reply within 30 days. If it stays unresolved, the Curaçao licensing body is a higher level after the platform’s channels are exhausted.